Press Releases

Servigistics Announces Webinar on Service Issue Resolution for High-Tech Durable OEMs

May 11, 2011

ATLANTA, GA – Servigistics, the world's leading enterprise software solution provider for Service Lifecycle Management (SLM), announced today that the next Servigistics webinar “Service Issue Resolution for High-Tech Durable OEMs” will be held Thursday, May 19 at 10:30 a.m. EDT.

Servigistics defines service issue resolution as the detect-diagnose-repair-restore work cycle in the post-sales value chain. With improved service issue resolution processes, businesses can drive 20% higher profit contribution from service, according to a recent benchmarking study. This complimentary Servigistics webinar featuring Greg Oxton, executive director, Consortium for Service Innovation, and Dave Duncan, director, service knowledge, Servigistics will outline practical methods to improve asset uptime and slash service costs in high-tech service environments by leveraging advanced knowledge management and diagnostics tools and techniques.

The webinar will include:

Best practices and lessons learned for coordinating diagnostics across customer, contact center and technician channels.

Insight on the five key steps in the technician sequence of issue resolution—Asset Knowledge, Diagnosis, Repair, Parts and Channel Collaboration.

Examples of how integrated issue resolution improves call and dispatch avoidance rates, warranty reduction, first time fix rates, and emerging issue detection.

Examples of how these operational results impact the bottom line.

Service professionals should plan to attend if they…

… work in such industries as computer and office equipment, communications equipment, electronic components, laboratory sciences, and medical equipment.

… track performance metrics such as MTTR (mean-time-to-repair), first-time resolution rate, asset uptime, and cost-to-serve.
… maintain or use a knowledge base of any kind in their service environments.

… currently or plan to leverage multiple channels (e.g. field service, contact center, self-service, remote service) to provide post-sales service to their customers.

Click here to register now for this free online event.

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About Servigistics
Servigistics is the world's leading enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge, remote service and content management. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, France, Japan, India, and Taiwan and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623begin_of_the_skype_highlighting 1.888.942.8623 end_of_the_skype_highlighting or +1.770.565.2340begin_of_the_skype_highlighting +1.770.565.2340 end_of_the_skype_highlighting, via e-mail at info@servigistics.com, or via the Web at http://www.servigistics.com . Follow Servigistics on Twitter, Facebook and LinkedIn.