Press Releases

Servigistics webinar featuring insight from EMC will focus on the value of aligning field service and service parts management

Servigistics, the world's leading enterprise software solution provider for Service Lifecycle Management (SLM), announced today that the next Servigistics webinar “Field Resource Management: Unlocking Hidden Profits with Field Service and Service Parts Management” will be held Tuesday, July  19, at 10:30 a.m. EDT. 

High tech and industrial equipment manufacturers that combine field service and service parts management procedures can dramatically improve post-sales service productivity, customer satisfaction, and profitability by coordinating the resources most critical to fulfilling customer commitments – labor and parts. Studies show that this combination can unlock 20% more profits from service. This complimentary Servigistics webinar will feature John Dodd, director, global services and enterprise programs, EMC, and Traci White, vice president, process and change management services, Servigistics, who will discuss the positive impacts of integrating field service and service parts management business processes.

During the webinar, participants will learn how:

• Aligning field technician skills and required spare parts in a coordinated fashion with
  demand signals can lead to faster repair times, an increase in service level agreement (SLA) compliance, reduction in service parts inventory and overall company profitability by making sure that the right people with the right skills and the right parts, are at the right place, at the right time.
• Increasing defective asset recovery rates, by tasking field technicians with FRU recovery, enables eligible parts to be quickly repaired and put back in rotation.
• Implementing integrated Field Resource Management solutions— field service management and service parts management— can lead to higher revenue and profit contributions from service.

Click here to register now for this free online event.* For more information about Servigistics, visit www.servigistics.com.

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About Servigistics
Servigistics is the world's leading enterprise software solution provider for Service Lifecycle Management (SLM). The company's award-winning SLM solutions suite enables market-leading companies across diverse industries to successfully execute a service-led growth strategy that delivers value across the entire global service supply chain. Servigistics’ Oracle Fusion and SAP Netweaver-certified solutions address all the key post-sale service areas including service parts planning and pricing, field service management, service logistics, warranty management, service knowledge, remote service and content management.  Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the UK, France, Japan, India, and Taiwan and sales and service professionals around the world.  Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at info@servigistics.com, or via the Web at http://www.servigistics.com  . Follow Servigistics on Twitter, Facebook and LinkedIn.