Servigistics is pleased to announce that it will be integrating the assets of MCA Solutions, Inc., headquartered in Philadelphia, PA. Below are the Top Ten questions and answers, to help explain why this merger will advance Servigistics’ mission to deliver the world’s leading enterprise solution for Service Lifecycle Management (SLM).
1. Why does this merger make sense?
Servigistics is building the leading enterprise solution for Service Lifecycle Management (SLM). MCA’s proven track record in service parts optimization will strengthen and broaden Servigistics’ Service Parts Management offering, particularly in important durable goods sectors like aerospace and defense, high tech, industrial equipment, motor vehicles, oil and gas, medical equipment, and consumer electronics and appliances.
Optimized management of materials for complex assets is among the greatest supply chain challenges. Fleet availability, systems readiness, maintenance throughput and shop cycle times are all critically reliant on a broad array of diverse parts. Often inherent in this challenge are extremely low failure rates, high unit costs, long lead times, mobile installed bases, global networks and dynamic product configurations. Only highly specialized solutions can create a set of inventory targets optimized to availability targets, while also managing the day-to-day tactical planning required to drive fluid inventory networks, maximize utilization of repairable assets and manage supply positions.
Having already integrated the assets of Xelus following the merger with Click Commerce in 2009, Servigistics now boasts unparalleled capabilities in service parts planning and optimization, backed by the industry’s strongest team of industry domain expertise.
2. Can you provide an overview of MCA Solutions?
MCA Solutions, Inc. is a provider of service parts planning and optimization software. MCA has a strong record of helping aerospace and defense, high-tech and capital equipment companies of all sizes transform their service supply chains into bottom-line business drivers, by reducing inventory, lowering support costs and improving service levels to maximize customer satisfaction.
MCA Solutions was officially launched in 1999 by founders Dr. Morris Cohen and Dr. Vipul Agrawal, thought leaders who pioneered new algorithms, methodologies and workflows for optimizing service parts planning.
3. Do the founders of MCA, Drs. Cohen and Agrawal, plan to remain with the new company? If so, what will their roles be?
Yes, both Dr. Cohen and Dr. Agrawal will remain in critical roles. In addition to providing strategic leadership to the new combined entity, Dr. Cohen will maintain his position at The Wharton School at the University of Pennsylvania as Panasonic Professor of Manufacturing & Logistics, Professor of Operations and Information Management, and Co-Director, Fishman-Davidson Center for Service and Operations Management. Dr. Agrawal will remain in a critical product leadership role.
4. What are the target markets MCA serves?
MCA’s target markets include aerospace & defense, high tech, medical and industrial manufacturing, oil and gas, complex equipment, and distribution.
5. Who are some of MCA’s clients?
ABB, Boeing, Lockheed Martin, Naval Supply Systems Command, Baker Hughes, Rockwell Collins, Bombardier, KLA, Dassault Aviation, Philips Medical, and Applied Materials are examples of the premier organizations relying on MCA’s solutions for mission critical service operations.
6. Are there opportunities to grow the new combined company with cross-sales to the existing client bases?
Yes. There are ample opportunities to complement MCA’s existing service parts deployments with the other offerings in Servigistics’ portfolio, including Field Service, Service Logistics, Service Knowledge, Service Content, Remote Service, and Service Parts Pricing. Likewise, there are capabilities within MCA’s service parts offerings that will strengthen Servigistics’ existing solution deployments.
7. Which MCA solutions will Servigistics integrate into the SLM suite?
Servigistics will be integrating MCA’s offerings in Performance Management, Business Design, Demand Forecasting, Inventory Optimization, Supply Planning, Contract Management, Network Design, Lifecycle Management, Budget Management, and Supplier Management into its existing SLM portfolio, creating the market’s broadest and deepest solution. MCA’s three deployment options – Enterprise, On-Demand, and Desktop – will also open up new markets for the combined entity.
8. Will there be any overlap with Servigistics’ existing Service Parts Management capabilities? How will this be reconciled?
Yes. As Servigistics has done with previous mergers and acquisitions, the company will combine the strengths of each solution in subsequent releases. Under the combined leadership of both organizations’ product managers, Servigistics will continue to innovate based on inputs from our clients and feedback from the market.
9. Can you provide an overview of the Servigistics Service Parts Management solution?
Servigistics’ Service Parts Management solution leverages advanced forecasting, multi-echelon optimization and sophisticated, constraint-based distribution planning to forecast and plan the service supply chain. The streamlined solution is specifically designed to deliver substantial business value by improving customer service while reducing operational costs and inventory investment. It is routinely recommended by leading systems integrators and receives “top-level” rankings by industry analysts.
10. How will you continue to support existing MCA clients?
Servigistics will maintain continuity and support for all MCA clients. In the future, Servigistics will offer a compelling and voluntary upgrade and migration path to an enhanced, unified platform. This migration path will be phased, beginning with an upgrade to MCA version 8.0, followed by the option to migrate to a new combined Service Parts Management solution that leverages the strengths of both MCA and Servigistics.
More information about the merger is available here: